|Terms and Conditions
Making A Purchase
Just browse our online store, and click on any items that you wish to buy and put them into the shopping cart. You can view the content of your shopping cart at any time at the top right area of the web page. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need, to be able to satisfy the order.
We accept payment by Paypal system which is a worldwide recognised internet payment system, which enables to securely use all major credit and debit cards.
We will indicate acceptance of your order via email.
Shipping and Handling
We aim to dispatch your item(s) out within 48 hours unless otherwise stated. 1st class registered signed for postage £3.50 within the United Kingdom, 2nd class standard is £2.80, Internationally signed for in Europe is £12.99 and £19.99 elsewhere in the world when packages weigh up to 2.5kg. All items will be sent out by 1st class registered post or Airmail (Internationally signed for) if outside the UK. Where packages are heavy we reserve the right to send out your parcel by an alternative delivery company such as D.H.L. and request additional postage if parcels exceed the standard 2.5kg. Parcels do have to be signed for, we do realise that this can be inconvenient and therefore will deliver to a work address or a neighbour if requested to do so.
We make every effort to send your order out to you within 2 working days. All items are sent out by 1st class registered post and they should arrive within 1 - 3 working days from dispatch, or 2nd class items within 5 - 10 working days from dispatch. However delivery schedules are dependent upon Royal Mail once your items have left Spiritual Wonders.
NB: Please note that although many items arrive within 1 - 3 working days, items are not deemed to be lost within the UK until 15 working days has passed since the date of delivery. Please note to deliver items abroad takes longer.
Please note that by ordering you are accepting delivery terms and conditions of our carriers; we do reserve the right to use any carrier of our choice. Our main carriers’ terms and conditions can be provided on request or viewed on their websites:
Royal Mail/Parcel force: http://www.royalmail.com/portal/rm
We do our best to make our online shop accurate. All items are in stock unless otherwise stated. However if the item you ordered is temporarily out of stock, we will back order for you. We contact you to let you know when the item will be available for you or if time is an issue we can discuss other options by suggesting another item in the same price range, made of the same healing stone, or the same carvings made of a different crystal dependent on your preference. If there is likely to be a delay of more than 10 days or so, you will always be contacted with the option to cancel your order if you would rather not wait.
Due to the size of the business we are not VAT registered. We reserve the right to alter prices at any time due to changing conditions.
Credit Card Security
When the order is placed at our website, payment is directed through the ssl server to the Paypal system. For security issues regarding this system please visit http://www.paypal.com.
There is no scientific proof, nor can I give any our guarantees that healing will work for you in any way that you may expect. The most I can say is that it will be a pleasurable experience and you will feel completely relaxed following the treatment. You should not stop any medications or treatments, nor should you ignore any advice your GP has given you. All forms of holistic healings are complimentary to any care or treatments you may already be receiving for any ongoing or new ailments.
Sizes shown on website descriptions are approximate sizes, although measurements are taken, this allows for minor discrepancies in how we measure items and how you may interpret the measurements on arrival. For example - We measure with a soft tape and the measurement is taken over the surface of the item. In items such as eggs where there is a bevel in the crystal, this may lead you to think that we have measured your item wrongly if you later measured your item along a rigid ruler.
All pendants come without a chain unless specified in the write up.
Colours and Shades of Gemstones, Tumbled Stones and Crystals
Due to the nature of crystals and gemstones the colour, the shades of colour, the pattern on the stone won't be exactly the same as shown on the picture.
If you need to reach Spiritual Wonders, please email us or use the "contact" web page for more options. Alternatively, you can call on 07905 806383 (International +44 7905 806383).
Spiritual Wonders do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
If you are not completely satisfied with the shop goods you receive you may return them unused within 7 working days for a refund or gift voucher to that value.
To obtain a refund to your Paypal account you must contact us within 7 working days of receiving your parcel. If you do not contact us within this time scale, we will have replaced your item in stock and therefore will only offer you gift vouchers to the value of your item. All damages must be reported within 48 hours of receiving your goods to obtain a duplicate item or a refund.
Returns are sent at the customers expense with no refund being given for postage and packaging. It is recommended that all returns are returned to us by registered mail so that proof of posting is obtained and a signature is needed upon receipt. This proof of postage will be required should you need to make a claim in the event of a parcel being lost in the postal system. No responsibility is taken for items not being returned to us by Royal Mail or other postal operators.
Spiritual Wonders Online Crystal and Gift Shop operates as an online shop. Orders will be processed on working days.
Healing treatments, such as Reiki therapy, Reiki taster sessions, Colour Therapy, Consultations for self- and spiritual development will take place in person at 6 Roundhead Drive, Thame, OX9 3DG, United Kingdom.
If it is not possible to perform your healing treatment due to illness or holidays you will be informed of this by email or telephone.